Want to see the world's largest
radio flyer wagon?
Thanks to Lisa Breitenfeldt
from
Cache-Advance.com for
sharing this with us.
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Frequently
Asked Questions |
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Q. |
What is the
warranty on my Radio Flyer product? |
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A. |
Radio Flyer's warranty guarantees
that our products will remain free of defects in materials and
workmanship for a period of one year from the date of purchase.
The warranty is valid only if the product has been assembled per
the instructions and has been used as intended. The warranty
does not cover abuse, accidents, or cosmetic issues (such as
fading, scratches or dents from normal wear or being left out in
extreme weather conditions). For warranty replacement part
information
click here. |
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Q. |
How safe is my credit card transaction and
information? |
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A. |
IntelliPlay has partnered with Google and PayPal to handle all payment transactions.
NONE of your credit card information is stored or seen by
IntelliPlay. All financial data is processed and handled
securely by Google and PayPal, and only your order and shipping information
is received by IntelliPlay. We have done this to ensure your
privacy and to ensure the security of your transaction.
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Q. |
Can I clean my Radio Flyer? |
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A. |
Yes,
though cleaning depends on the type of product you own. The
following are some cleaning suggestions. Please note, Radio
Flyer does not recommend one cleaning product over another. |
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Steel Products: |
Clean with hot
water and a mild detergent using a soft cloth, rinse with
clean water and dry thoroughly. To protect the finish we
recommend that you apply a liquid car wax and buff it out
once product is dried. |
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Plastic Products: |
Clean with hot
water and a mild detergent using a soft bristled brush,
rinse with clean water, and dry any metal parts thoroughly. |
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Wood Products: |
Clean with hot
water and a mild detergent using a soft Cloth, wipe down
with clean water and dry thoroughly. To protect the finish
we recommend you apply a liquid car wax or polyurethane. |
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Q. |
Does weather affect my wagon or tricycle? |
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A. |
Weather
can affect the durability of any product. We recommend the
following: |
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Steel & Wood Products: |
Store in a
protected area away from humidity, rain and snow. If the
product gets wet, make sure to dry thoroughly. For winter
storage, coat the wood & metal parts with a liquid car wax
to prevent moisture from damaging the parts. |
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Plastic Products: |
Store away from
long-term and / or direct sunlight as this may cause some
color fading. The product should also be stored in an area
that is cooler, as long term heat exposure can warp,
de-form, and degrade the molded plastic. |
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Q. |
Shipping & Taxes |
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A. |
Most
items ship via UPS or FedEx ground and reach most areas within
3-4 days after shipping. Sales Tax will be charged for orders
shipped to Florida only. Items typically
ship in 2-3 business days. When your item is shipped, you will
be emailed the tracking number to track your package's progress.
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Q. |
Returns / Cancellation |
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A. |
You may
return any item within 30 days of placing your order, given that
it has not been assembled or used, and is in its original
packaging. Customers will be responsible for return shipment.
A restocking fee of 15% will be
deducted from any refund. Contact us at
support@intelliplay.net for return instructions. |
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